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Tag Archive

Below you'll find a list of all posts that have been tagged as “Woolworths”

The Quickbite

Customer Experience News 115: Service Safari, Journey Mapping, WOM & CEO’s

Alex Allwood August 28, 2018 CEO, Customer Experience, Customer Experience News, Customer Journey Mapping

#GrowthHack: Service Safari Starts the Journey (2min) This week, Alex Allwood explains how a ‘service safari’ can be utilised to engage cross functional groups at the very start of the customer journey mapping process. …

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Customer Experiencecustomer journey mappingService SafariWOMWoolworths

Woolies Gets Fresh with Customer Experience

Alex Allwood December 1, 2015 Customer Experience Leave a Comment

On the back of posting one of its worst ever profit slumps, Woolworths Chairman Gordon Cairns fronted hostile shareholders at the retailer’s annual general meeting last week. In his address …

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BrandCustomer-FirstCX IndexWoolworths

Woolies Chairman Backs Customer-First

Alex Allwood September 24, 2015 Customer Experience Leave a Comment

When Woolworths’ newly elected chairman Gordon Cairns fronted the media recently, he stated he would turn Australia’s biggest retailer around by appointing a strong leadership team and putting customers first. …

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CX IndexForresterInitiativeWoolworths
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