Alex Allwood’s CX Courses Online announced the global launch of a new Advanced Customer Journey Mapping Online Course. Allwood said, “It’s a new way to learn called Immersive CX Learning”. …
Customer Experience News 111: C-Suite Mistakes, Amazon, Customer Retention & Telco’s
C-Suite Loses Customer Focus (2min) In this short video on LinkedIn, legendary American entrepreneur Gary Vaynerchuk and former Home Depot CEO Frank Blake discuss the biggest mistake C-suite executives are making and how …
Customer-Centric #GrowthHack: Are you a CX Champion or CX Enabler?
Somewhere this week I read or heard someone relay the proverb, ‘To go fast, go alone. To go far, go together.’ Its relevance might be lost on some however, for …
Customer-Centric #GrowthHack: Communication is Key to CX Transformation
I often hear this comment from clients and colleagues, “Our customer experience transformation is so slow”. From my conversations I get the strong sense they feel frustrated and unsupported in …
Time to Get Customer Experience Fit
Now is the time to get CX fit by improving your Customer Journey Mapping skills. And because we’re in the gift giving spirit, when you reserve your place in February’s Customer …
Customer-Centric #GrowthHack – 3 Reasons to Incentivise Customer Empathy Interviews
In my Customer Journey Mapping Workshops I teach the fundamentals of how to undertake in-depth customer interviews and I’m frequently asked for my opinion on incentives. In this customer-centric #growthhack …