Bain Reports on CX Tools and Trends (5min) The results are in from Bain & Company’s first comprehensive, global analysis of customer experience tools and trends. Executives at over 700 companies were …
Customer Experience News 105: #GrowthHack, Zappos, Personalisation & Empathy
#GrowthHack: Are you a CX Champion or CX Enabler? (1-2min) This week Alex Allwood writes about the challenges faced by CX program leads as they transition from championing the work, to …
Customer Experience News 81: Netflix, Zappos, Virtual Reality and Loyalty
Netflix a Customer-Centric Champion (2-3min) In contrast to the usual heavy handed policing of copyright and intellectual property in the video-on-demand space, Netflix demonstrates true customer-centricity in this ‘cease and desist’ …
Qualtrics CXweek™ 2016: Top Tips and Quotes from the Pros
From May 17-20 we enjoyed this year’s Qualtrics CXweek™, “The Largest Customer Experience Event in World”. Alongside Holla’s own CEO Alex Allwood, 41 highly respected Customer Experience professionals from around …