The Quickbite

Customer Experience News 77: The Customer-Centric CMO, Go-Jek & Future Retail

Alex Allwood Customer Experience, Customer Experience News, Customer Journey Mapping, Customer-Centric Leave a Comment

Shaping the Customer-Centric CMO (3-4min) Customer-centric companies such as Amazon, Sephora and Starbucks are outperforming their competitors and setting the standard when it comes to understanding and satisfying customer needs and …

The Quickbite

Customer Experience News 76: Sydney Workshop Wrap, Customer-Centric Leaders and AI

Alex Allwood Customer Experience, Customer Experience News, Customer Journey Mapping, Customer-Centric Leave a Comment

Journey Mapping Workshop – WOW! (2min) Our first Customer Journey Mapping Workshop in Sydney this week was a great success. Everyone approached the day with enthusiasm – giving 100% energy, exploring new …

The Quickbite

Customer Experience News 75: LinkedIn Customer & Culture, Experiential Design, Melbourne Workshop & Super Retail

Alex Allwood Customer Experience, Customer Experience News, Customer Journey Mapping Leave a Comment

How LinkedIn Links Customer & Culture (2-3min) According to LinkedIn’s VP of Customer Operations, the company’s phenomenal success is driven by a culture where employees at every level of the business …

The Quickbite

Customer Experience News 72: Forrester CX Index, Tom Kelly on Innovation, Amazon Reviews and Journey Mapping Workshops

Alex Allwood Customer Experience, Customer Experience News, Customer Journey Mapping Leave a Comment

Forrester Points to Emotion Before Execution (3-4min) According to CX expert Jeanne Bliss, the key takeaway from Forrester’s recently released US 2017 Customer Experience Index, is successful CX brands focus …