Customer Experience News 123: Mass Customisation, NPS vs NetCNS and VoC

Alex Allwood ALEX ALLWOOD, Customer Experience, Customer Experience News, CX

How Carnival Mass Customises Guest Experiences (3min) Cruise operator Carnival is now hyper-personalising guest experiences at scale with the recent launch of their high-tech Ocean Medallion. Experience guru Joe Pine explains how the device ‘efficiently, seamlessly and amazingly’ …